Turnrestaurantintoexperie

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They happen. They�re part of the business, in spite of all your efforts over the course of time. I�ve seen the most talented people in this business completely screw up, and I�ve seen a miraculous combination of events lead to a horrible guest experience. It�s the nature of the restaurant business that anything can happen. It�s an organic experience that relies on many people to go right. In fact, it should go wrong sometimes. The fact that it does should confirm that the restaurant business is a very human process. Careful management can control most of the guest experience, but mishaps are inevitable in every restaurant, all around the world.